we strive to make your shopping experience seamless and enjoyable. However, if you need to cancel an order, please review the following policy.
1. Order Cancellation Eligibility
Orders can only be canceled within 24 hours of placement. After this period, the order will be processed for shipping, and cancellation will no longer be possible.
2. How to Cancel an Order
To cancel your order, please contact our customer support team as soon as possible at:
Provide your order number and reason for cancellation in your request.
3. Refunds for Canceled Orders
If your cancellation request is approved:
Before Shipping: A full refund will be issued to your original payment method within 7 business days.
After Shipping: Unfortunately, cancellations cannot be processed once an order has shipped. You may refer to our Returns and Refunds Policy for further assistance.
4. Exceptions
Customized or personalized items cannot be canceled once the order is placed.
Orders with expedited or same-day shipping may not qualify for cancellation due to the swift processing times.
5. Modifying Orders
If you wish to make changes to your order instead of canceling, please contact us within the 24-hour window. We will do our best to accommodate your request.
6. Contact Us
For any questions regarding cancellations, feel free to reach out to us at: Email:support@samvie.com
We appreciate your understanding and thank you for choosing Samvie!
